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Sales Marketing Consultant | Digital MediaYou might not have heard of us yet – but you will soon. Reputable digital media player is building a sales and marketing team!... Melbourne CBD 3000, VIC |
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Contact Centre Consultants x 6Our customers are as passionate as we are! Grab this opp to work in a fun-filled environ for an org that makes a difference. Attractive salary packagi...
Burwood East 3151, VIC | World Vision Australia |
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Centrelink Townsville Customer Service AdvisorsCentrelink is part of the Human Services Portfolio working with Human Services Agencies to deliver Centrelink services to 6.5 million Australians....
Mackay 4740, QLD | Select Evalu8 |
$44,380 - $55,169 |
Customer Service AdvisersIf you are keen to join a professional team providing high quality customer service then you may be the right person for this position...
Cairns 4870, QLD | Select Evalu8 |
$44,380 - $55,169 |
Customer Service rep for upcoming campaigns - Both Public & Private sector, CBD.Upcoming campaigns for Customer Service professionals - Inbound call centres across industries both Commercial and Government sector!...
Sydney CBD 2000, NSW | Select Teleresources Sydney 21/30 |
$20 - $20 |
Customer Service AdviserCustomer Service Advisers - Numerous Positions Available...
Launceston 7250, TAS | Coopers Recruitment - Hobart |
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Customer Service/ Call CentreCustomer service, Call centre, Administration, Reception, Junior, Office allrounder, Client servcies, Telecommunications,... Moorebank 2170, NSW | VC Personnel |
$19 - $23+ |
Customer Service RepresentativesCustomer service, Call centre, Administration, Reception, Junior, Office allrounder, Client servcies, Telecommunications,... Liverpool 2170, NSW | VC Personnel |
$20 - $25+ |
Online Advertising Coordinator - from 40,000 to 45,000 + super!Chatswood location, dynamic and fun culture, daily variety, young fun team, career progression, training provided - and GAME COMPS @ Lunchtime!...
Sydney Metro, NSW | Olivier Group |
$40,000 - $45,000 |
Credit Management - Call Centre Credit ConsultantStart the new year with a new career: Do you posses exceptional customer service skills & wish to work in a modern, fun & friendly inbound call centre... Brisbane CBD 4000, QLD |
In the communications industry, a call centre operator is a person who is employed by a call centre company. He is a professional who provides customers with basic information on products or services that a customer might be interested in. call centre operators may be tasked with handling inquiries on the phone along with data-gathering or data-providing duties. Other tasks of a call centre operator include resolving customer complaints, referring customers to the proper channels, and record keeping of daily statistics and accomplishments.
There are two basic types of call centre operators- the inbound operator and the outbound operator. Inbound operators are those who receive customer calls and answer their questions regarding product use, airline reservations, etc. alternatively, outbound operators are the ones who call the customers to see if they may be interested in purchasing a certain product or a service.
Call centre operators work under the supervision of a team leader, and is subject to the team's standards and quota. As a member of the team, they must be able to provide input for team improvement. They must be excellent communicators with emphasis on having a friendly tone of voice in handling customers. Computer skills are a requirement, especially word processing and Internet research capabilities. Call centre operators are required to answer to a customer's needs efficiently and accurately, and may be assigned other tasks in the process.
Call centre operator jobs are very popular among fresh graduates, since the job has proven to be a good starting ground for their future careers. Call centres often require any college degree from their job applicants, but even non-degree holders may be hired if they have well-honed communication and computer skills. Salaries are moderate to high, and may include bonuses if you reach or exceed your quota.